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Utilities such as electricity & water supply are indispensible part for our daily life. Consumer Electronic equipment’s like refrigerators, microwaves, washing machines etc. all rely on such utilities to work. Customers depend on utility companies to provide consistent & un-interrupted services to ensure that the customers are happy & satisfied.
To improve the operational effectiveness & increased customer satisfaction utility companies today need to have in place a Call/Contact Center, unified communication channel for their customers to address their queries regarding connections, respond to their billing queries, registering their complaints, handling emergencies, send notifications & alerts to customers regarding bills & outstanding payments etc.
Best Webtech's innovative solutions help Electricity, Gas and Water Utilities improve their top line by creating differentiated offerings and processes that involve the consumer.
Our strategy of leveraging cloud, mobility and analytics to execute this dual-front approach of differentiation at the front and standardization at the core will ensure that you stay ahead of the curve.
Best Webtech Utilities deliver greater value faster to electic, water and gas utilities with mission critical solutions that increase customer satisfaction and operational efficiency. The key to achieving operational excellence lies in adopting the technologies that enable utilities to deliver reliable, secure and scalable technologies and processes that deliver results for your customers.
Best Webtech's solutions and offerings are based on years of work with leading energy and utility companies. They comprise proven methodologies, frameworks and assets to ensure successful outcomes.
From optimizing asset utilization and improving customer service to building intelligent infrastructure and complying with regulations, we help utilities organizations become agile, resilient, and proactive.
Our Utilities practice offers solutions to improve the performance of water, gas, and power utilities. We help utilities develop an IT ecosystem for superior generation, transmission, distribution, and customer service.
Our alliances with ERP system suppliers and software companies help us create best-of-breed solutions for customer engagement, advanced metering, meter data management, data visualization, and business sustainability.